We use exclusively high-quality materials to make our jewelry:

1. 3 micron 18 carat gold plated

Our necklaces are made of 18 carat 3 micron gold plated, guaranteeing a durable and wear-resistant finish. This high-quality manufacturing process ensures a brilliant shine and long-lasting durability.

3 micron gold offers a luxurious texture and a precious appearance while being accessible.

2. Fine stones

The collection is distinguished by the use of natural fine stones : tiger's eye , amazonite , turquoise , rose quartz , agate , and many others. Each stone is selected for its unique beauty and its ability to capture light, creating sublime plays of color.

These fine stones add personality and character to each piece of jewelry, while bringing a vibrant and luminous touch of color.

Each piece of jewelry is shaped and assembled by hand for each order, in our workshop.

Yes.

We are pleased to offer you several options to personalize your jewelry and make it truly unique. For special occasions or a gift to someone you care about, you can add a personalized message that is close to your heart.

To learn more about these customization options, do not hesitate to contact us or visit the dedicated section on our site.

Yes.

Purchases on www.ogustina.com are secure. The transfer and reception of personal data from the server use encryption technologies that comply with current standards.

Ogustina strives to respect your privacy. We only disclose your personal information in accordance with our Privacy Policy.

For any questions, please do not hesitate to contact our customer service .

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes.

You have the option to pay directly on our website with your Paypal account or your Apple Pay information.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes.

We offer the purchase of gift cards with different amounts credited at the time of purchase. The gift card is valid for 1 year on the site.

The gift card can be used on the site. You will receive an email confirming your order with access to a discount code and a QR code.

To place an order on the site: create your basket and at the time of payment, enter the title of the code in the 'Gift card or promo code' section. The amount available on the card will be automatically deducted from the total.

If you purchased a product at a lower price than the balance on your gift card, the remaining balance will be automatically credited back to your gift card. You still have 1 year after the date of purchase of the gift card to use this balance on the site.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy .

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Our jewelry is guaranteed for 1 year from the date of order if it falls within the framework of normal conditions of use.

In the event of abnormal damage, do not hesitate to contact our customer service to explain the problem.

If you have a problem with one of our products, please contact customer service by sending them a photo of the problem to contact@ogustina.com . We will first see if the problem is repairable.

1. If the product cannot be repaired: we will replace it or issue a credit note, within the limits of its warranty.

2. If the product is repairable: for a return under warranty for repair, the return costs and the resend costs, for the original destination country of the order, are our responsibility.

Even if your item is out of warranty, we offer a repair service to help you if something goes wrong. The cost of this repair varies depending on the nature of the problem and the product concerned. You will be responsible for the cost of returning the product to our workshop, but we will cover the shipping costs to return the item to you once repaired.

Anything that does not comply with the maintenance advice given by our site and our team constitutes an abnormal condition of use. If you have any doubts about the maintenance of your product, do not hesitate to contact our customer service .

A refund request can be submitted within a month after the purchase is made.

Please have your order number ready and contact us via our contact form or by email at contact@ogustina.com

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

1. In case the product and packaging are not damaged, you are entitled to a full refund.

2. In case the product has been used, you are entitled to a partial refund.

3. In the event that a product has been damaged, you are not eligible for a refund.

Upon receipt of your package, you will receive an email to notify you that it has been received.

We will then refund the returned product(s) within 15 working days .

The refund method is the one used when paying for your order. For example, if you paid by credit card, we will credit you to it. Please note that it is not possible to change the payment method for the refund.